Who is responsible
D&M Asbestos Removal Ltd, company number 15730836, is responsible for the customer enquiry information collected through this website. Contact us on 01902 213218 or write to Unit 5 Park Street, Lye, Stourbridge, DY9 8SS about your information.
Information you provide
The enquiry form collects your name, phone number, email, property address, job details and any photographs or reports you choose to upload. Only upload information relevant to the job and avoid including unrelated people or personal documents.
We use this information to assess your request, contact you, prepare a quotation and, where agreed, arrange work. The legal basis is taking steps at your request before entering a contract. We also use limited technical information to secure the service and prevent spam, on the basis of legitimate interests.
Storage and access
Enquiry records and uploaded files are held in protected website storage. Access is limited to authorised administration. Website hosting and storage providers process data to operate the service. Customer contact details may also be added to Xero so we can prepare quotations and manage customer records. Automated checks hold suspected spam for staff review before contact syncing. D&M does not sell enquiry data or use the form to subscribe you to marketing.
Before a referral, we will discuss whether information should be shared with another contractor. Information may also be retained or disclosed where necessary to comply with applicable obligations.
AI-assisted quote preparation
Authorised D&M staff may use OpenAI to help prepare a draft scope and price recommendation from your job details and relevant photographs or reports. This can include the property location and information within your attachments. Contact names, phone numbers and email fields are omitted from the structured enquiry sent for drafting where they are not needed; attachments may still contain such details. A person reviews the scope and price before a quotation is issued. AI does not accept work, book appointments or send quotes automatically.
To avoid repeatedly processing the same attachments, we may retain AI-prepared copies and extracted findings with your enquiry. Copies uploaded through OpenAI’s Files API are set to expire after 30 days. Re-reading a file can create a new copy with a new expiry. Original documents and saved findings remain in protected website storage under our enquiry retention arrangements.
Retention and your rights
Information should be kept only as long as needed for the enquiry, any agreed work and applicable record-keeping obligations. You can ask D&M about access, correction, deletion, restriction or objection to processing. Rights depend on the circumstances and legal requirements. You can also raise a concern with the Information Commissioner’s Office at ico.org.uk.
Addresses, journey planning and reviews
If you use Find address, the search text you enter is sent to Google Maps to suggest addresses. You can instead enter the address manually. Authorised staff may send job locations to Google Maps to estimate travel time. Google processes this information under its Privacy Policy; see our Maps service terms.
Customer reviews are displayed from a collection supplied by D&M, rather than fetched from Google when you visit. Links to Google open its own service.
Basic website statistics
We count public page views and broad traffic-source categories to improve this website. These statistics do not require accepting optional Google cookies. You can object at any time by switching off Basic website statistics in Cookie settings in the footer, or choosing Reject optional. Existing rejected analytics choices are also respected unless you change this setting.
Our statistics store contains daily totals, public page addresses and broad source categories only. We do not store visitor identifiers, IP addresses, raw referrer URLs, query strings, individual event records or browsing histories in these statistics. Page and source totals are stored separately, retained for up to 395 days and are not shared with advertising partners. Cloudflare hosts the website and processes requests to operate and secure it; this is separate from our aggregate statistics store.
We remember statistics opt-outs and staff-browser exclusions on the device. Do Not Track and Global Privacy Control signals are respected. Signed-in staff browsers and private pages are excluded. Clearing website storage removes device preferences.
Enquiry sources and job results
If you allow analytics, we may remember a broad source category (such as organic search or referral) in session storage for up to 30 minutes and attach it to a submitted enquiry. Paid-ad attribution also requires advertising permission. We do not save raw referrer addresses, campaign text or advertising click identifiers with enquiries. Staff can correct the source, record how you contacted us and record the outcome and agreed value of a job. These protected records help us understand where our work comes from and follow the enquiry retention arrangements above. They are separate from anonymous aggregate website statistics.
Embedded YouTube videos
Project pages include YouTube’s privacy-enhanced video player. When the player loads, your browser connects to YouTube, which receives technical information such as your IP address. Playback and browser storage are handled under YouTube’s privacy policy. Videos do not autoplay. Loading or playing a video does not enable our optional Google Analytics or advertising measurement.
Cookies and external links
Your cookie choice is stored on this device for up to 180 days. Optional Google Analytics and Google Ads measurement on the public website runs only with your permission. Administration uses authentication cookies. Links to review websites and other third-party services open those providers’ pages and their privacy policies apply there.
On the public site, Analytics will measure page visits and interactions only if you allow analytics. Advertising measurement will connect ad visits to enquiries and calls only if you allow it. Google may use a forwarding number to measure eligible calls; the call still reaches D&M. We do not send enquiry names, email addresses, phone numbers, job addresses, uploaded files or free-text answers in our measurement events. A submission reference is used to help prevent duplicate Ads conversions. Personalised advertising is not enabled.
You can reject optional measurement and still use the site and enquiry form. Use Cookie settings in the footer to change your choice. Previously transmitted data is not recalled when consent is withdrawn. Google processes measurement data under its privacy policy.
Notice version: 26 September 2026.
